Return & Refund Policy

At ReboXed.Ae, customer satisfaction is our highest priority. We strive to provide a smooth and reliable shopping experience with our 7-day return policy.

1. 7-Day Return Window

Customers can request a return within 7 days of receiving the product.
To be eligible, the device must be in the same condition as delivered, without any new physical damage.
All original accessories, packaging, and the invoice must be included.

2. Valid Reasons for Return

Returns are accepted under the following circumstances:

• The device is defective or not functioning properly
• An incorrect product was delivered
• The product does not match the description provided

3. Non-Eligible Return Conditions

Returns will not be accepted in the following situations:

• Physical damage caused after delivery
• Water or liquid damage
• Minor scratches or cosmetic wear that existed at the time of purchase
• Devices that have been tampered with, repaired, or modified by unauthorized individuals

4. Refund Process

Once the returned product is received and inspected, the refund will be initiated.
Refunds will be processed through the original payment method.
Please allow 5–7 business days for the refund to reflect after approval.

5. Replacement Option

Customers may opt for a replacement instead of a refund, depending on product availability in stock.

6. Pickup & Charges

• Free pickup and return service is available within the 7-day return period
• After 7 days, standard pickup or delivery charges may apply as per policy

7. Important Information

• A valid proof of purchase is mandatory for all return and refund requests
• Customers are advised to back up their data before returning any device
• ReboXed.Ae is not responsible for any data loss during return or inspection